Terms Of Service
UPECI TERMS AND CONDITIONS Upeci is a pan-African `` everyday everything” app and one of Africa's largest ride-hailing companies, serving cities across Kenya ,Uganda & Tanzania. The Upeci App offers mobility, delivery, and payment solutions by connecting customers to drivers and delivery agents, enabling convenience and transparency for hundreds of thousands of consumers The following outlines the terms and conditions that will enable you to operate seamlessly on the Upeci app. Conditions/Requirements for driver to operate on Upeci Provide documentation to corroborate that you are licensed to drive a motor vehicle and possesses a valid Public Service Vehicle license; Ensure vehicles under your account on the Upeci platform have valid comprehensive PSV insurance; Ensure that your motor vehicles on the Upeci App have valid certificates of worthiness; Ensure that you possess valid Public Service Vehicle badge; Ensure that you possess a valid police clearance certificate; Ensure that your vehicles registered on the Upeci App are not more than sixteen years from the date of manufacture; Ensure that the vehicles registered on the Upeci App are equipped with a hands-free accessory for mobile devices; Not drive while having consumed any intoxicating liquor; Display at a conspicuous place on the vehicle a sticker or an identification mark approved by Upeci; Comply, so far as is reasonable, with any lawful instruction that is given by Upeci to enable compliance with all applicable laws of Kenya Deactivation Policy Quality: This is a measure of service offered by the driver. Poor service can lead to poor ratings from clients which can reduce the rate of receiving requests. For drivers to be regarded as of high quality, they should use clean cars (interior and exterior), reduce cancellations, and avoid ignoring requests. Fraud: Fraudulent activity undermines the trust upon which Upeci is built. Under our T&Cs drivers are not allowed to install any App that can affect the standard driver app operation and lead to overcharging of clients. Any such and other collusion will lead to dire consequences stipulated in the drivers’ code of conduct. Safety: Upeci uses technology to keep riders and drivers safe, for instance by GPS-tracking every ride and allowing riders to share their journeys in real time with families or friends. This is all backed up by a robust system of pre-screenings of drivers. We also have a dedicated incident response team 24/7 to investigate safety incidents. Discrimination: Upeci’S mission is to connect riders to transportation reliably, everywhere for everyone. We do not tolerate discrimination on our platform. Anti-Discrimination Upeci is committed to not discriminating against users of our platform based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law. Upeci strictly prohibits discrimination against users based on the categories listed above, including in personal interactions, reviews, ratings, and the provision and acceptance of services. Any client found to have violated this policy will lose access to the platform. Any worker or user who has experienced discrimination will be able to contact human representatives of our platform for timely assistance, including in situations such as an assault, abuse, or any form of harassment, in addition to addressing discrimination, we are actively committed to investigating and dismantling barriers to equal participation on the platform for underrepresented or disadvantaged groups in Africa. Moreover, we commit to ensuring, wherever possible, that our platform's design, operations, and management do not contribute to unequal or discriminatory outcomes. If you have feedback on how we can better live up to this policy, you can provide it here, operations@Upeci.com with the option to remain anonymous. We will respond within 24-72 hours, including outlining any relevant steps taken in line with feedback. Code of Conduct. Safety and Security: Follow all traffic laws and regulations to ensure the safety of yourself, passengers, and others on the road. Maintain a clean and well-maintained vehicle, meeting the required safety standards. Do not operate a vehicle under the influence of alcohol, drugs, or any other impairing substances. Report any concerns about safety or security promptly to Upeci. Privacy and Confidentiality: Respect the privacy of passengers and do not disclose any personal or sensitive information without their consent. Safeguard any personal information or data obtained during the course of providing services with Upeci. Compliance with Laws and Regulations: Comply with all applicable laws, regulations, and licensing requirements governing ride-hailing services in the country. Obtain and maintain any necessary permits, licenses, or certifications required to legally operate as a driver. Appropriate Use of Technology: Use Upeci’s technology responsibly and solely for the purpose of providing transportation services. Do not engage in any unauthorized use, tampering, or manipulation of the platform's technology or data. Daily Subscription Upeci shall charge a fee of Kenya Shillings 200 for cars and Shs 50 for motorcycles (namely Boda Boda) for every 24 hours, applicable to a driver for both corporate and cash trips. In the event Upeci runs a promotion, the Partners'/drivers' accounts shall be credited the entire amount due to them. Should there be a discrepancy with regard to the calculation of the value of a trip, Upeci shall undertake to carry out reconciliation and credit the Partner/driver's account as appropriate. Upeci reserves the right to amend the charges and pricings as a result of changes in regulations, the economy, or market dynamics. Complaints Handling Policy The main channels to raise issues are via e-mail or phone ( operations@Upeci.com, customer-support@upeci.com ; 0785061455 ). Drivers also have an option of raising issues via the chat feature on the Upeci Driver App If the issue is not handled at that point, it will be escalated to the relevant departments to be actioned within 24 hours and feedback shall be communicated back. Upeci contract with Drivers and Vehicle owners As a requirement by the TNC Regulations.